Frequently Asked Questions
Our current processing time for all orders is between 2-10 business days.
For non personalised orders, you can expect your order to be shipped out within a few business days.
For personalised orders, these take a little longer as they are all made to order. We recommend allowing up to 5 business days during off peak periods and up to 10 business days during peak periods.
All of our parcels are sent via Australia Post.
Once your order has been shipped from our Melbourne studio, you will receive a tracking number for your order via email. Use this handy code to stalk your postie & get updates on when it will arrive!
The answer is YES as long as you have not received an email stating that your order has been fulfilled.
To add onto your order, please get in touch with us via our Contact Form here.
Please include your order number and items you would like to add to your order.
We sure do!
If there is something you have in mind and want to see whether we'd be able to make your idea come to life, fill in our custom order form here.
Processing times and cost for custom orders are quoted based on your requirements.
Sorry queen! Unfortunately our system only allows for a maximum of 1 coupon code per order.
No dramas! If you haven't received an order confirmation email, you may have incorrectly entered your email address.
Please contact us as soon as possible via our Contact page so we can get this fixed up for you.
We sure do! Fill in your details using our Wholesale Form and we will get back to you right away.
ABSOLUTELY NOT!
Our Products are NOT suitable for children 3 and under. Although our Silicone Beads are free from BPA, Lead, Cadmium, Phthalates, PVC and Latex, our products are not designed for babies at all. They are strictly not to be used as toys or anything teething related. I mean, no one wants our pretty items being chewed.